Thesis
The fine art, print, and creative production industries are full of hard problems that remain unsolved, because the people who understand the creative side often lack the technical depth, and the people with the technical depth have never captured and reproduced an artist's original work.
I've done both. My roots go back to 1996, operating wide-format printers and building color at a full-service print shop. That foundation grew into nearly three decades spanning graphic design, interactive media development, fine art reproduction, production systems architecture, and enterprise cloud infrastructure. The through-line has always been the same: make it work, make it consistent, make it last.
That gap is where I work.
Experience
Senior Cloud Network Engineer
2024 — Present
Thomson Reuters, Platform Engineering / Cloud Networking Services Remote
- Enterprise-scale cloud network infrastructure across AWS, Azure, GCP, and Oracle Cloud, including FedRAMP and GovCloud compliant environments.
- Core specialization in Check Point CloudGuard firewall architecture, high availability cluster deployments (Cluster XL), rules management, and IaC development via Terraform, Ansible, and CloudFormation.
- Designed and built a log ingestion, normalization, and vectorization pipeline for AI-assisted network troubleshooting, indexing Check Point firewall telemetry into AWS OpenSearch for semantic retrieval by an autonomous troubleshooting agent.
- Scripting and automation in Python and Bash. CI/CD via Azure DevOps and GitHub Actions. BGP/EIGRP/VRF routing. Monitoring via Datadog.
- Lead projects from inception to completion with autonomy, identifying enhancements and putting forward architectural improvements across the platform.
Co-Founder / Print Production Manager
2018 — Present
Artist Resource Group (ARG) Minneapolis, MN
- ARG is where the systems work began. The production philosophy, color science rigor, and automation discipline that defines everything that followed was first built and proven here.
- Managed all aspects of daily large-format print production schedules, including color management and equipment maintenance.
- Oversaw multiple printing projects simultaneously, ensuring quality standards and delivery schedules were met with minimal cost overruns.
- Coordinated with multiple print vendors to ensure product quality and consistency between output devices.
- Conducted press checks, ensuring completion of projects within specified time frame and budget.
- Led project kick-off meetings, establishing practicality and feasibility of options, setting schedules, and recommending printing processes to meet stakeholder requirements.
- Developed and implemented SOPs and procedures to ensure efficiency and optimal results.
- Designed the operations, the pricing, the workflows, the client infrastructure. Everything that keeps a studio running at that level of quality. Still building it.
Director of Digital & Print Production / Primary Technical Architect, Synograph™
Jan 2019 — Sep 2024
General Public Carpinteria, CA
- Primary technical architect of Synograph™, GP's proprietary print technology integrating advanced 3D imaging and fine art reproduction. Led R&D for the platform, driving innovation in digital image production and developing new collections and products across retail, interior design, and hospitality markets.
- The systems work that began at ARG grew and widened here. Built GP's full production and digital workflow infrastructure against real commercial pressure: color management systems, ICC profiling pipelines, spectrophotometric verification, NAS architecture, RIP station networking, and the operational standards that kept high-volume quality-critical output consistent.
- Managed digital and print production teams, optimized workflows, met deadlines, and implemented training programs to enhance employee skills and ensure smooth operations.
- Prepared print-ready files, oversaw printing processes, ensured high-quality output, verified print accuracy, monitored on-press quality, and addressed printing issues.
- Developed an extensive Photoshop automation suite: ExtendScript workflows, batch actions, and custom processing pipelines that became core production infrastructure. Hundreds to thousands of images processed through systems I designed.
- Provided IT support for workstations, laptops, and grand-format printing equipment, including hardware/software troubleshooting, maintenance, upgrades, and user training.
- Managed networking for RIP stations and printers. Managed NAS systems for secure data storage, implemented file management protocols, and monitored storage capacity and performance.
- Engaged with external technology vendors to procure and integrate advanced digital printing solutions.
- Clients: RH, Pottery Barn, Williams Sonoma, CB2.
Vice President of Customer Success
2015 — 2018
Medicom Health Interactive Minneapolis, MN
- Executive team member, directly assisting in defining and implementing the organization's vision, mission, and goals.
- Managed a 10-person Customer Success and Professional Services team responsible for a multi-million dollar recurring revenue base. Maintained client renewal rates above 85% while motivating the team to meet upsell goals.
- Created a new professional services business line providing clients with market research, PPC and social marketing, and consumer follow-up strategies.
- Developed a quarterly customer performance and analytics review process, offering clients clear insights into product performance.
- Managed enterprise health system and partnership accounts.
- Designed compensation and incentive programs to improve employee satisfaction and motivate the Customer Success team.
- Played a key role in implementing EOS (Entrepreneurial Operating System) company-wide.
- Created and maintained project documentation, knowledge bases, and team collaboration spaces using Atlassian Confluence.
Customer Success Manager
2012 — 2015
Medicom Health Interactive Minneapolis, MN
- Designed, implemented, and managed Medicom's Client Relations department from scratch.
- Developed comprehensive training materials and processes to ensure team proficiency.
- Improved customer service quality by redesigning processes, establishing service metrics, and implementing changes.
- Created quarterly business reviews analyzing product utilization and value.
- Implemented a multi-channel customer support system, including ZenDesk and FreshDesk with custom chatbot and escalation workflows.
- Managed invoicing and accounts receivable, ensuring timely payment of client charges.
- Guided end-user customers on implementation and configuration of web-based SaaS applications.
Project Manager
2010 — 2012
Medicom Health Interactive Minneapolis, MN
- Assessed business implications and developed Statements of Work as the main stakeholder contact.
- Built detailed project schedules using Microsoft Project to guide design and technical teams.
- Used JIRA to manage Agile project schedules, tasks, and workflows, tracking progress and coordinating team efforts to ensure timely delivery.
- Created cost-benefit analyses for decision-making on custom software projects.
- Resolved project issues including client expectation management and scope creep.
- Worked with product and QA teams to test web application UI, APIs, data submissions, and form handling across device configurations and browsers.
Interactive Media Developer & Graphics Specialist
2000 — 2010
Medicom Health Interactive Minneapolis, MN
- Designed user-centered interfaces and websites to maximize end-user engagement.
- Programmed interactive software elements using ActionScript, Flash, Flex, HTML, CSS, XML, and JavaScript.
- Utilized Git for centralized management of application source code, employing version control, branching, merging, and tracking throughout iterative development sprints.
- Collaborated directly with the CTO to strategize, design, and implement a physically co-located web application and data hosting server stack within a secure data center environment.
- Executed desktop application testing within VMware virtual environments, ensuring compatibility across operating systems.
- Created original designs and layouts for print and digital media.
- Designed 3D models and animations used to visualize and simplify complex health concepts.
- Assisted with daily IT responsibilities including technical support, network troubleshooting, training, server management, and asset control.
Early Career
Freelance Multimedia Designer & Developer, iCardinal
Interactive health-risk and health-economic applications for pharmaceutical companies, medical associations, and textbook publishers. 3D modeling, animation, UI/UX programming for desktop applications.
Graphic Designer / Printing Specialist, DigiGraphics
Where it started. Wide-format printers, film processing, desktop publishing, Adobe Photoshop, Illustrator, Quark Express. Color correction, image retouching, 3D modeling in 3D Studio Max. The foundation everything else was built on.